ANY orders placed AFTER the Dec 6th cutoff WILL NOT arrive BY CHRISTMAS
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ANY orders placed AFTER the Dec 6th cutoff WILL NOT arrive BY CHRISTMAS
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FAQ

FAQ

 

CANCELLATIONS?
Store Credit only. We of not offer Refunds to original payment methods.
We cannot guarantee an order will arrive by a specific date, holiday, event or occasion...for any reason. Please do not assume it will. 
If your order is cancelled after your order is placed, you will receive a 100% full store credit to use at a later date, without expiration. 
Please reach out before ordering if your order is time sensitive so we can inform you if it is possible to fulfill and ship your order in time.

 

Q: SHIPPING & DELIVERIES

A: We CANNOT guarantee orders will arrive for a specific date, Show, Birthday or event. Please see lead time above to plan accordingly. We love you very much, but we can't guarantee when the shipper will deliver your package once it leaves our bakery❤️

 

Q: Are you a nut-free facility?

A: We are not a nut-free facility and are unable to accommodate allergy restrictions at this time. Our treats are baked in our facility where dairy and nuts are used for our dog and human cookies.

Q: My order shows it is being returned to sender, what now?

A: There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed or refused/returned by the customer. You will receive notice once the order arrives back to our facility. We would advise replying as soon as possible to determine how you would like to proceed and contact us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed, returned, or had an incorrect address originally provided at checkout. If you choose to receive a store credit, you will receive the value of your order less the taxes and shipping cost.

Q: I accidentally entered wrong address information, now what?

A: Please contact us as soon as possible from the time your order was placed with an updated address. If your order has not yet shipped, we can update the address for you. We cannot make adjustments once your items have left our production facility. Changes can only be made if your item has not yet shipped. Once your package is returned to us due to an insufficient address, we would advise replying to our email (that will inform you your package was retuned) as soon as possible to determine how you would like to proceed and contact us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed, returned, or had an incorrect/insufficient address originally provided at checkout. If you choose to receive a store credit, you will receive the value of your order less the taxes and shipping cost.

Q: How do I report a problem with my order?

A: You can report problems with an order through your Snaks account or by sending an email to info@snaks5thavenchew.com

  1. Log into your Snaks account
  2. Find order number
  3. Send an email to info@snaks5thavenchew.com
  4. The Subject Line must include your order number (Ex: #123234)
  5. Write up your problem in detail and upload relevant photos where possible so we can best assist you.
  6. Allow 24hrs to receive a reply

Be aware that Snaks may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.

Q: What if the product is damaged in the mail?

A: If something arrives damaged, send a photo of the unopened damaged goods to info@snaks5thavenchew.com, and we'll gladly send a replacement at no cost to you once our claims department has filed your request.